Exchanges and Warranty
Our Guarantee
At Original de Fábrica, customer satisfaction is our priority. We offer a 7-business-day return period for your product, and if you are not satisfied, we guarantee an easy and quick exchange. Our return policy covers products in their original condition, with complete packaging and kits. We want you to have a positive shopping experience and for your expectations to be exceeded with our luxury handbags.
How the Exchange Works
If you wish to make an exchange, simply contact us via email or phone. Our team will guide you through the entire process, ensuring the exchange is completed quickly. Remember that products must be returned in perfect condition, with all tags and packaging intact. This way, you can choose a new color or model of your choice. We are here to ensure you find the perfect bag for you.
What to do in case of a defect?
If you receive a defective product, please contact us immediately so we can resolve the situation. We are committed to ensuring you receive a product in perfect condition, and we will do everything necessary to correct any errors.